Terms & Conditions

Bookings

A full day's board is charged for the days of arrival and departure.

A non-refundable deposit is charged on confirmation of booking. This deposit is then deducted from the final bill.

Rates include VAT, heating, bedding and food.

The cattery is open for boarding all year but is closed for admissions and collections in line with our published opening hours.

Only cats from the same household may share a chalet.

Male cats over the age of seven months which have not been neutered will not be accepted for boarding.

Rates do not include veterinary treatment, medication, veterinary diets, treats or foods other than standard.

The boarding fees include tinned and dry foods which are readily available in the supermarkets. They do not include veterinary diets, fresh meats or fish and other similar foods which would need to be supplied by the owner.

A booking form will be sent out to you for completion.

Cancellation Policy

Our full terms and conditions are published on our website www.thegreenacrescattery.com or available on request. Should you be forced to cancel the booking we reserve the right to make the following charges:

• 7 days or less notice - full cost of boarding.
• 8-21 days notice - half the cost of boarding.
• 22 or more days - loss of deposit.

Owners making long term bookings will be asked to pay one month’s boarding in advance.

We are happy to administer any medication as prescribed by your own vet.

No cat suffering from or suspected to be suffering from an infectious or contagious disease will be accepted. All cats will be examined on arrival. We reserve the right to refuse admission.

In the unlikely event of non-collection of your pet on the due date and subsequent failure either to contact or resolve the situation with your nominated emergency contact within 14 days of the due date, The Greenacres Boarding Cattery reserves the right to find alternative accommodation for your pet on a temporary or permanent basis.

We reserve the right to treat your cat for fleas if any fleas or flea dirt is found.

Arrivals

Only cats that have a current vaccination certificate against feline infectious enteritis and upper respiratory infection (cat flu) can be accepted for boarding. Owners must produce an up to date certificate on arrival or we cannot accept the cats. We would also recommend vaccination against feline leukaemia.

If your cat's annual booster has expired and you are advised to have a new course of injections, please be aware that we cannot accept your cat for boarding until 7 days after the second and final injection.

No cat suffering from or suspected to be suffering from any infections or contagious disease will be accepted. All cats will be examined on arrival. We reserve the right to refuse admission to any cat showing signs of ill health pending advice from a vet.

We regret that we are unable to receive customers outside of the opening hours as stated. This is to safeguard the privacy of the boarded cats and ensure best practice.

It is the owners responsibility to make sure they bring their cats in to the cattery in a suitable secure carrier which must be left at the cattery for the duration of the cats stay.

We request that cat collars are removed prior to arrival, any cat wearing a collar will have it removed for the duration of it‘s stay, for safety reasons.

Collection

In the event of the owner returning before the end of the booked period, the full period will still be charged.

If any boarder is not collected on the stated departure date and we receive no satisfactory explanation or payment, we reserve the right to make arrangements for the cat to be re-homed via a recognised charity.

Health

Veterinary attendance is assured. Should any cat show signs of ill health during it‘s stay we will seek veterinary treatment where necessary. This treatment is chargeable to the owner and will be added to their final bill.

Mileage will be charged for each trip to the Vet at a rate of 50p per mile and added to the final bill.

We will not accept liability for any illness occurring due to an undisclosed condition such as an allergy.

In the unlikely event that a cat is not eating what the owner has specified we reserve the right to try alternatives in order to make sure that the cat is eating properly.

We are happy to administer medication, including tablets, ointment, eye drops etc. where they have been prescribed by your own vet.

Visiting of cats during their stay is not permitted.

Cats should be treated for fleas and worms prior to boarding using a quality veterinary recommended product. Any cat found to be suffering with either will be treated and a charge will be added to the bill. A charge may also be added for any extra cleaning and grooming that is required as a result.

Authorisation for Veterinary Treatment - the following authorisation is part of the terms of booking and on the booking form:

I understand that while every care will be given to my pet, it is boarded entirely at my own risk. I authorise you to call a Veterinary surgeon on my pet's behalf should it be necessary and to call my veterinary surgeon for any details of my pet. I give permission for worm/flea treatment to be given if necessary. I agree that in the case of suspected illness, a veterinary surgeon may be contacted, my cat examined and investigations performed if required (e.g. blood tests, X-rays). I agree to the cattery administering any prescribed treatments the vet considers advisable. I understand that any necessary tests and treatments will be given at my own expense. I also give consent for euthanasia would this be recommended on humane grounds by the veterinary surgeon caring for my cat, in consultation with my own veterinary surgeon and/or contact person. I have discussed the options for dealing with the cat with the cattery proprietor.

Payment

Payment of fees will be made at the time of collection. Payment can be made by bank transfer, cash or cheque only.

Owners making long term bookings will be asked to pay one month's boarding in advance and thereafter settle their account monthly.

General

Whilst cats boarding at Greenacres receive every care and attention, they are boarded entirely at the risk of the owner.

We reserve the right to refuse admittance on any grounds.